- SHIPPING AND DELIVERY
The costs of delivery will be as displayed to you on the Website.
During the order process we will let you know when we will provide the products to you.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is, or is likely to be a substantial delay you may contact us under Section 3(a) of this Policy to end the contract and receive a refund for any products you have paid for but not received.
In order to provide you with the best quality service, we usually ship orders with tracking, allowing you to follow the progress of your order from our headquarters to your destination country. There may be different arrangements relating to art works, which we will agree with you at the time of order.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the delivery service provider will usually leave you a note informing you of how to rearrange delivery or collect the products from a local depot. We may also provide you with a tracking number, which you can use to rearrange delivery. There may be different arrangements relating to art works, which we will agree with you at the time of order.
If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract under Clause 7.1 and Clause 13.1 of the Terms of Use & Sale will apply.
As a customer, you are responsible for providing the correct email and shipping address at the time of purchase. We do our best to minimise processing and shipping times, which means there is a very limited amount of time available to cancel/change your order details. If you would like to change your shipping details, please contact us at info@bathspacapital.com as soon as possible after placing your order. We cannot guarantee that your order will not already have been dispatched. If it's too late for our team to cancel your order (see Section 3 of this Policy) or change the address, we will need to wait until the item is received and returned to before we can ship it to the new address.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address specified by you, there can be no refund for the upgraded shipping fees.
- TIMES AND RATES
Base shipping rates and times are as below and are from the date of dispatch. Times are subject to change due to routine checks by excise and customs officers. Shipping rates are quoted in GBP.
Note: Please allow for an extra 2-3 Business Days if you are ordering during Bank Holidays or Christmas time. “Business Day” means any day on which the banks are open in England.
These times and rates may differ for art works, which we will agree with you at the time of order.
|
Destination |
Service |
Estimated Shipping Time |
Rate |
|
UK |
Royal Mail/other |
From 1-2 Business Days |
from £0.00 |
- ORDER/CONTRACT CANCELLATION
Cancellation before we ship the goods
- In order to provide the highest possible level of service, we endeavour to process all of our orders as swiftly as possible. If you place an order and decide that you have changed your mind, there is a very small window of opportunity to notify us before your order is dispatched. Simply email us at info@bathspacapital.com or call us on 0800 107 5135 with your order number and tell us that you wish to cancel.
- We cannot guarantee that your order request to cancel will be received on time as orders can be processed in our warehouse even before your shipping confirmation is sent. If your request to cancel is not received in time to stop shipping, then we will treat it as a cancellation under Section 3(c)
Cancellation after we ship the goods
- In the event that you have changed your mind within the time specified in Clause 8.3 or 8.4 (subject to Clause 8.5) of the Terms of Use & Sale, simply email us at info@bathspacapital.com or call us on 0800 107 5135 with your order number and tell us that you wish to cancel. You will then need to return your item in line with the terms of Section 4 of this policy, which also explains who pays the cost of returns. Refunds are explained in Section 5 of this policy.
- RETURNS & EXCHANGES
Summary of your legal rights.
We are under a legal duty to supply products that are in conformity with the contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these Terms of Use & Sale will affect your legal rights.
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Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, for example, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: a) Up to 30 days: if your goods are faulty, then you can get an immediate refund. b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
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Returns
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.
If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you.
We will pay the costs of postage or collection for returns:
- if the products are faulty or misdescribed;
- if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
- if you are exercising your right to change your mind.
In all other circumstances you must pay the costs of return.
Note: if you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
In the event that you want to return your items, either pop an email through to info@bathspacapital.com or call us on 0800 107 5135 with your order number and we'll take care of the rest.
Exchanges
If there's a problem with your order, simply email us at info@bathspacapital.com or call us on 0800 107 5135 with your order number and subject to the provisions of Clause 8 in the Terms of Use & Sale we'll work with you to get you an exchange if possible (which for rare, unique or highly valuable products it might not be).
- REFUNDS
We will refund you the price you paid for the products including any applicable delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
If you are exercising your right to change your mind:
- We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (e.g. do not remove coins from their certified capsule or a painting from its frame). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
- The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 1 to 2 Business Days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
- If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see Section 3.
- In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
- In instances where a refund is requested, fees associated with shipping are not eligible for reimbursement.
If we are not at fault and you do not have a right to change your mind (see Clauses 8.1 to 8.5 of the Terms of Use & Sale), we might agree to end the contract before it is completed, in which case the contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation to reflect any reduction in the value of the goods and/or the net costs we will incur as a result of your ending the contract (for example, where the Spot Price of gold has decreased).
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address specified by you, there can be no refund for the upgraded shipping fees.